Frequently Asked Questions

If you can't find the answer you're looking for, please contact us for more info.


ORDERS

How can I pay for my order?
 
Is it safe to order online?
 
Can I change or cancel my order?
 
How will I know you have received my order?
 
Can I exchange an item?
 

PAYMENTS

When will I be charged?
 
Why am I being asked to enter further password information after submitting my order?
 

RETURNS

How long do I have to return an item?
 
How much does it cost to return an item?
 
How do I return an item?
 
Will my refund include the delivery charge?
 
What should I do if I receive an incorrect or faulty item?
 

DISCOUNT CODES

Do you offer discount codes?
 
Where do I enter the codes?
 
If I forget to enter my discount code can you add it later?
 

PRODUCT INFO AND STOCK

Can I get more information on a product?
 
When will an item be back in stock?
 
Do you have a size guide?
 

TECHNICAL HELP

What should I do if I've forgotten my password?
 
Why am I experiencing problems with my payment information?
 
How do I unsubscribe from your newsletter?
 

MISCELLANEOUS

Can I pre-order an item?
 
Do you have a shop?
 
How does the charity donation work?
  • Visa
  • MasterCard
  • PayPal